PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy (“Policy”) describes how Bharathon India Private Limited (“Bharathon”, “Company”, “we”, “our”, or “us”) collects, uses, processes, stores, shares and protects personal information of users accessing or using www.bharathon.com (“Website”).

By accessing or using the Website, creating an account, placing an order, subscribing to communications, or otherwise interacting with us, you consent to the collection and processing of your personal data in accordance with this Policy.

2. DATA FIDUCIARY

The Data Fiduciary responsible for processing personal data under this Policy is:

Bharathon India Private Limited

CIN: __________________________________________

Registered Office: __________________________________________

Website: www.bharathon.com

Email: support@bharathon.com

3. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

A. Identity Information

Full name
Date of birth (if voluntarily provided)
Gender (if voluntarily provided)

B. Contact Information

Mobile number
Email address
Billing address
Shipping address

C. Account Information

Username
Password (encrypted)
Login credentials

D. Transaction Information

Products purchased
Order history
Payment status
Refund requests
Exchange requests

E. Device and Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and analytics data

F. Customer Support Information

Customer complaints
Support tickets
Communications through email, WhatsApp, chat, social media or telephone

G. Marketing Information

Preferences
Survey responses
Promotional participation
Contest entries

4. PERSONAL DATA OF CHILDREN

Our Website is not intended for persons under eighteen (18) years of age.

We do not knowingly collect personal data from children.

If we become aware that personal data of a child has been collected without appropriate parental consent, we may delete such information.

5. PURPOSES OF PROCESSING

We process personal data for the following purposes:

Creating and managing customer accounts;
Processing and fulfilling orders;
Shipping and delivery;
Customer support and grievance handling;
Processing refunds and exchanges;
Fraud prevention and risk management;
Compliance with legal obligations;
Improving Website functionality;
Analytics and business intelligence;
Marketing communications where permitted by law;
Conducting promotions and loyalty programs;
Enforcing legal rights and contractual obligations.

6. CONSENT

By providing personal data through the Website, you provide your free, specific, informed, unconditional and unambiguous consent for processing such personal data for the purposes described in this Policy.

You may withdraw consent at any time by contacting us.

Withdrawal of consent shall not affect processing undertaken prior to such withdrawal.

Withdrawal may affect our ability to provide products or services.

7. LEGITIMATE USES OF DATA

We may process personal data without fresh consent where such processing is permitted under applicable law, including for:

Compliance with legal obligations;
Responding to lawful requests;
Fraud detection and prevention;
Protection of legal rights;
Security and technical maintenance;
Performance of contractual obligations.

8. SHARING OF PERSONAL DATA

We may share personal data with:

A. Logistics Partners

For delivery, return and exchange processing.

B. Payment Service Providers

For payment processing and fraud prevention.

C. Technology Service Providers

Including cloud hosting, website management, analytics and security providers.

D. Professional Advisors

Lawyers, auditors, accountants and consultants.

E. Government Authorities

Where disclosure is required by law or lawful authority.

F. Business Transfers

In connection with mergers, acquisitions, restructuring or sale of assets.

We do not sell personal data to third parties.

9. CROSS-BORDER TRANSFER OF DATA

Personal data may be processed or stored outside India through trusted service providers, cloud service providers, payment processors or technology partners.

Such transfers shall be undertaken in accordance with applicable laws.

10. DATA SECURITY

We implement reasonable technical, organizational and administrative safeguards including:

Encryption;
Firewalls;
Access controls;
Password protection;
Security monitoring;
Secure payment gateways;
Periodic security reviews.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

11. DATA RETENTION

We retain personal data only for as long as reasonably necessary:

To provide services;
To comply with legal obligations;
To resolve disputes;
To maintain records;
To enforce legal rights.

Upon expiry of the applicable retention period, personal data may be deleted, anonymized or archived as permitted by law.

12. RIGHTS OF DATA PRINCIPALS

Subject to applicable law, you may exercise the following rights:

A. Right to Access

Request information regarding personal data being processed.

B. Right to Correction

Request correction of inaccurate or incomplete personal data.

C. Right to Erasure

Request deletion of personal data where legally permissible.

D. Right to Withdraw Consent

Withdraw consent previously granted.

E. Right to Grievance Redressal

Raise complaints relating to personal data processing.

F. Right to Nominate

Nominate another individual to exercise rights in accordance with applicable law.

Requests may be submitted to the Grievance Officer specified below.

13. MARKETING COMMUNICATIONS

We may send:

Promotional emails;
SMS communications;
WhatsApp messages;
Product updates;
Offers and discounts.

You may unsubscribe at any time through the opt-out mechanism provided in such communications.

14. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

We are not responsible for the privacy practices, policies or content of third-party websites.

Users should review the privacy policies of such websites independently.

15. BUSINESS TRANSFERS

In the event of merger, acquisition, restructuring, investment, sale of assets or corporate reorganization, personal data may be transferred to the relevant successor entity.

16. CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time.

Material changes shall be posted on the Website.

Continued use of the Website after publication of changes shall constitute acceptance of the revised Policy.

17. GRIEVANCE OFFICER

For privacy-related concerns, complaints, requests or grievances:

Name: Jaspal Singh

Email: js@bharathon.com

Phone: 1234567890

18. CONTACT US