clothing

SHIPPING & DELIVERY POLICY

 

This Shipping & Delivery Policy (“Policy”) governs the shipping, dispatch, delivery, tracking, and related logistics services applicable to products purchased through www.bharathon.com (“Website”).

This Policy forms an integral part of Bharathon’s Terms of Use, Terms of Sale and Website Terms & Conditions and should be read together with the Return, Exchange, Refund & Cancellation Policy and Privacy Policy.


 

1. COMPANY DETAILS

The Website is owned and operated by:

BHARATHON INDIA PRIVATE LIMITED

CIN: ________________________

Registered Office: ________________________

Website: www.bharathon.com

Customer Support: support@bharathon.com


 

2. SHIPPING COVERAGE

 

2.1 Domestic Shipping

Bharathon currently ships products throughout India, subject to serviceability by our logistics partners.

 

2.2 International Shipping

Bharathon may offer international shipping to selected countries and territories.

Availability of international shipping may vary depending upon:

  • Destination country;
  • Local regulations;
  • Courier restrictions;
  • Customs requirements;
  • Operational feasibility.

Bharathon reserves the right to suspend, restrict, or discontinue shipping to any location without prior notice.


 

3. ORDER PROCESSING

 

3.1 Processing Timeline

Orders are generally processed within one (1) to three (3) business days from confirmation of payment.

Processing timelines may increase during:

  • Sales events;
  • Promotional campaigns;
  • Festive periods;
  • Public holidays;
  • Unforeseen operational circumstances.

 

3.2 Order Verification

Bharathon reserves the right to verify:

  • Customer identity;
  • Payment information;
  • Shipping details;
  • Suspected high-risk transactions.

Dispatch may be delayed pending verification.


 

4. SHIPPING CHARGES

 

4.1 Domestic Orders

Shipping charges shall be displayed during checkout.

Bharathon may offer:

  • Free shipping promotions;
  • Minimum order value benefits;
  • Limited-time shipping offers.

Such offers may be withdrawn or modified at any time.

 

4.2 Cash on Delivery (COD)

A Cash on Delivery handling charge of INR 200 may be levied on eligible orders.

The COD handling charge is non-refundable.

 

4.3 International Orders

International shipping charges shall be calculated at checkout based on:

  • Destination;
  • Package dimensions;
  • Weight;
  • Courier charges;
  • Applicable surcharges.

 

5. ESTIMATED DELIVERY TIMELINES

Delivery timelines are indicative estimates only.

Actual delivery timelines may vary.

Domestic Deliveries

  • Metro Cities: Approximately 2 to 7 business days after dispatch.
  • Other Locations: Approximately 4 to 10 business days after dispatch.

International Deliveries

Approximately 7 to 21 business days after dispatch depending upon destination country and customs clearance procedures.


 

6. TRACKING OF ORDERS

Upon dispatch of an Order, Bharathon may provide:

  • Shipment tracking number;
  • Tracking link;
  • Courier details;
  • Order status updates through email, SMS, WhatsApp or other communication channels.

Customers are responsible for monitoring shipment progress through the provided tracking facilities.


 

7. DELIVERY OF ORDERS

 

7.1 Customer Responsibility

Customers shall ensure that:

  • Delivery address is accurate;
  • Recipient is available;
  • Contact details are correct;
  • Delivery instructions are complete.

 

7.2 Proof of Delivery

Delivery confirmation recorded by Bharathon or its logistics partner shall constitute proof of delivery unless demonstrated otherwise.


 

8. OPEN-BOX DELIVERY

Where available, Bharathon may offer open-box delivery services.

Customers are strongly encouraged to inspect the package and Product during delivery.

Acceptance of delivery without reporting any issue shall create a presumption that:

  • The package was received intact;
  • The Product was delivered in satisfactory condition;
  • No apparent damage existed at the time of delivery.

Open-box delivery availability depends upon the logistics partner and service location.


 

9. FAILED DELIVERY ATTEMPTS

Delivery may fail due to:

  • Incorrect address;
  • Incomplete address;
  • Recipient unavailability;
  • Refusal to accept delivery;
  • Failure to respond to courier communications;
  • Restricted access to delivery location.

Where delivery fails, Bharathon may:

  • Reattempt delivery;
  • Contact the customer;
  • Return the shipment to origin;
  • Cancel the order.

Any shipping charges, COD charges, return shipping costs, customs costs or other logistical expenses incurred may be deducted from any refund where legally permissible.


 

10. DELAYED DELIVERIES

Bharathon shall not be liable for delivery delays arising from:

  • Weather conditions;
  • Natural disasters;
  • Strikes;
  • Transportation disruptions;
  • Governmental restrictions;
  • Customs clearance delays;
  • Public holidays;
  • Pandemics;
  • Courier service interruptions;
  • Force majeure events.

Estimated delivery timelines are not guaranteed delivery commitments.


 

11. LOST SHIPMENTS

A shipment may be treated as lost only after confirmation by Bharathon and/or its logistics partner.

Where a shipment is confirmed lost in transit, Bharathon may, at its discretion:

(a) Dispatch a replacement product subject to stock availability; or

(b) Issue a refund to the original payment method.

Bharathon reserves the right to conduct reasonable investigations before processing a replacement or refund.


 

12. PARTIAL DELIVERY

Where an Order contains multiple products, deliveries may occur in separate shipments.

Partial delivery shall not be treated as non-delivery of the remaining items.

Customers should wait until the expected delivery window has expired before reporting missing items.


 

13. DAMAGED PACKAGE OR TAMPERING

Customers are advised to inspect packages upon receipt.

Where any package appears:

  • Damaged;
  • Tampered;
  • Opened;
  • Leaking;
  • Materially defective;

the customer should:

(a) Refuse delivery where feasible; or

(b) Immediately notify Bharathon.

Bharathon may require:

  • Photographs;
  • Videos;
  • Courier documentation;
  • Unboxing videos.

Failure to provide requested evidence may affect claim processing.


 

14. UNBOXING VIDEO REQUIREMENT

For claims involving:

  • Damaged products;
  • Defective products;
  • Wrong products;
  • Missing items;
  • Tampered packages;
  • Incomplete deliveries;

Bharathon reserves the right to require an unedited and continuous unboxing video beginning from the opening of the sealed package.

The absence of such evidence may impact the assessment of claims.


 

15. CUSTOMS, DUTIES AND TAXES (INTERNATIONAL ORDERS)

International customers shall be solely responsible for:

  • Customs duties;
  • Import duties;
  • Local taxes;
  • VAT/GST equivalents;
  • Customs clearance fees;
  • Regulatory charges.

Bharathon shall not be responsible for delays or costs arising from customs authorities.


 

16. INTERNATIONAL SHIPPING RESTRICTIONS

International Orders are shipped subject to:

  • Local import regulations;
  • Sanctions laws;
  • Customs restrictions;
  • Destination country requirements.

Bharathon reserves the right to cancel or refuse international shipments where compliance concerns arise.


 

17. RISK OF LOSS

Risk in Products shall pass to the customer upon successful delivery to the delivery address provided.

Ownership of Products shall pass only upon receipt of full payment by Bharathon.


 

18. FORCE MAJEURE

Bharathon shall not be liable for delays, interruptions or failures caused by circumstances beyond its reasonable control, including:

  • Natural disasters;
  • Floods;
  • Earthquakes;
  • Pandemics;
  • War;
  • Governmental actions;
  • Transportation failures;
  • Internet outages;
  • Cyber incidents;
  • Labour disputes;
  • Third-party logistics disruptions.

 

19. MODIFICATION OF SHIPPING POLICY

Bharathon reserves the right to modify, amend or update this Policy at any time.

Updated versions shall be published on the Website and become effective upon publication.


 

20. GRIEVANCE OFFICER

For shipping-related concerns, customers may contact:

Name: Jaspal Singh

Email: js@bharathon.com

Phone: 1234567890


 

21. CONTACT US

Bharathon India Private Limited

Website: www.bharathon.com

Customer Support: support@bharathon.com

Registered Office: ________________________