This Return, Exchange, Refund & Cancellation Policy (“Policy”) governs all return, exchange, refund and cancellation requests relating to products purchased through www.bharathon.com (“Website”).
This Policy forms an integral part of Bharathon’s Terms of Use, Terms of Sale & Website Terms and Conditions, Shipping & Delivery Policy, Privacy Policy and Cookie Policy.
This Policy is intended to be compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 while preserving Bharathon’s exchange-first customer service model.
BHARATHON INDIA PRIVATE LIMITED
CIN: __________
Website: www.bharathon.com
Customer Support: support@bharathon.com
Bharathon strives to ensure that customers receive products of the highest quality.
Due to the nature of apparel, athleisure and lifestyle products, returns, exchanges, refunds and cancellations are governed strictly by this Policy.
By placing an Order through the Website, customers agree to be bound by this Policy.
Bharathon reserves the right to reject requests that do not satisfy the conditions prescribed herein.
Bharathon follows an exchange-first model.
Bharathon does not ordinarily provide refunds for:
Eligible products may be exchanged subject to the terms of this Policy.
Refunds shall generally be restricted to circumstances specifically recognized under this Policy or applicable law.
Subject to verification and approval, exchanges may be permitted in the following circumstances:
Where the customer has selected an incorrect size and requests an exchange within the applicable period.
Where the product delivered differs materially from the product ordered.
Where the product contains a genuine manufacturing defect.
Where the product is received in a damaged condition.
Where an item is missing from the delivered package.
Where part of the Order is not delivered.
Refunds may be considered only in the following circumstances:
Where Bharathon is unable to fulfil the Order.
Where the shipment is confirmed lost in transit and replacement is unavailable.
Where replacement or exchange cannot be provided.
Where replacement or exchange cannot reasonably be provided.
Where replacement is unavailable.
Subject to this Policy.
Where refund rights are mandated under applicable law.
Exchange requests must be submitted within seven (7) days from the date of delivery.
Bharathon reserves the right to modify the exchange window from time to time.
Requests submitted after the applicable exchange period may be rejected.
Products must satisfy all of the following conditions:
Products failing to satisfy these conditions may be rejected.
The following categories are not eligible for return, exchange or refund except where required by law:
Opened or used perfumes.
Free gifts, promotional products and complimentary items.
For hygiene reasons.
For hygiene reasons.
Personalized or customized products.
Products specifically identified as non-returnable on the Website.
Except where required under applicable law.
Bharathon may provide complimentary gifts, promotional products or free items with Orders.
Any complimentary gift supplied with an Order must be returned in unused condition if the customer seeks a return, exchange or replacement of the underlying Order.
Failure to return the complimentary gift may result in rejection of the exchange, replacement or refund request.
Customers are strongly encouraged to inspect Products at the time of delivery wherever open-box delivery is available.
Acceptance of delivery without reporting any issue shall create a presumption that:
For claims involving:
Bharathon reserves the right to require an unedited and continuous unboxing video commencing from the opening of the sealed package.
Bharathon may reject claims where adequate evidence is not provided.
Submission of an unboxing video does not automatically guarantee approval of a claim.
Customers may initiate a request by contacting Bharathon through the designated customer support channels.
The customer may be required to provide:
Upon verification, Bharathon may:
Bharathon may arrange reverse pickup through its logistics partners.
Reverse pickup availability depends upon serviceability in the customer’s location.
Where reverse pickup is unavailable, Bharathon may request the customer to self-ship the Product.
Customers must obtain shipment proof and tracking details.
Reimbursement of reasonable courier expenses may be considered at Bharathon’s discretion upon submission of valid proof.
Size exchanges are subject to stock availability.
Bharathon does not guarantee availability of replacement sizes.
If the requested replacement size is unavailable, Bharathon may:
Customers may exchange an eligible Product for a higher-value Product by paying the applicable price difference.
Exchange for a lower-priced Product may be refused.
Promotional discounts applicable to the original Order may not be available on exchanged Products.
Approved refunds shall be processed to the original payment method wherever feasible.
Refund processing timelines may vary depending upon banks, payment gateways and financial institutions.
Bharathon shall not be liable for delays attributable to third-party financial institutions.
Estimated timelines are as follows:
Prepaid Orders: Typically, within seven (7) to fourteen (14) business days from approval.
UPI Refunds: Typically, within three (3) to seven (7) business days.
Card Payments: Typically, within seven (7) to fourteen (14) business days.
Net Banking: Typically, within seven (7) to fourteen (14) business days.
Actual timelines may vary.
Refunds relating to COD Orders shall generally be processed through:
Customers may be required to furnish banking details.
The COD handling charge of INR 200 shall be non-refundable.
Orders may be cancelled before dispatch.
Once an Order has been dispatched, cancellation may not be possible.
Bharathon reserves the right to refuse cancellation requests after shipment processing has commenced.
Bharathon reserves the right to cancel Orders due to:
Where cancellation occurs after payment has been received, a refund shall ordinarily be processed.
Where delivery fails due to:
Bharathon may:
Where a shipment is confirmed lost in transit, Bharathon may:
(a) Dispatch a replacement Product subject to availability; or
(b) Process a refund to the original payment method.
The determination of loss shall be made by Bharathon and/or its logistics partners after reasonable investigation.
Bharathon reserves the right to reject claims where there is evidence of:
Bharathon may suspend customer accounts involved in suspicious activities.
All international Orders are final sale.
International Orders shall not be eligible for:
except where required by applicable law.
Customs duties, taxes and import charges shall remain the responsibility of the customer.
To the maximum extent permitted by law, Bharathon’s liability under this Policy shall not exceed the purchase value of the Product giving rise to the claim.
Nothing in this Policy shall limit rights that cannot be excluded under applicable law.
Bharathon reserves the right to modify, amend or update this Policy at any time.
Updated versions shall become effective upon publication on the Website.
For complaints, returns, exchanges, refunds or cancellation-related concerns:
Name: Jaspal Singh
Email: js@bharathon.com
Phone: 1234567890
BHARATHON INDIA PRIVATE LIMITED
Website: www.bharathon.com
Customer Support: support@bharathon.com
Registered Office: __________
